Privacy Policy

CongoDesk is committed to your privacy. Read our customer Privacy Policy for a clear explanation of how we collect, use, disclose, transfer, and store your information.
At CongoDesk, one of our main priorities is the privacy of our visitors, users and clients. This Privacy Policy document contains types of information that is collected and recorded by CongoDesk and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us via email at privacy[at]

The data protection declaration of CongoDesk is based on the terms used by the European legislator for the adoption of the General Data Protection Regulation (GDPR).

Why this policy exists

This data protection policy ensures CongoDesk:

  • Complies with data protection law and follow good practice.
  • Protects the rights of staff, customers and partners.
  • Is open about how it stores and processes individuals’ data.
  • Protects itself from the risks of a data breach.

Data protection law

The Data Protection law describes how organizations — including CongoDesk— must collect, handle and store personal information. 

These rules apply for data stored electronically, we do not store information on paper or on other materials.

To comply with the law, personal information must be collected and used fairly, stored safely and not disclosed unlawfully.

The Data Protection law is underpinned by seven important principles. These say that personal data must:

  1. Be processed fairly and lawfully.
  2. Be obtained only for specific, lawful purposes.
  3. Be adequate, relevant and not excessive.
  4. Be accurate and kept up to date.
  5. Not be held for any longer than necessary.
  6. Processed in accordance with the rights of data subjects.
  7. Be protected in appropriate ways.


Everyone who works for or with CongoDesk has some responsibility for ensuring data is collected, stored and handled appropriately.

Each team that handles personal data must ensure that it is handled and processed in line with this policy and data protection principles. 

General Staff guidelines

  • The only people able to access data covered by this policy should be those who need it for their work.
  • Data should not be shared informally. When access to confidential information is required, employees can request it from their line managers.
  • CongoDesk provided training to all employees to help them understand their responsibilities when handling data.
  • Employees should keep all data secure, by taking sensible precautions and following these guidelines.
  • Personal data should not be disclosed to unauthorized people, either within the company or externally.
  • Data should be regularly reviewed and updated if it is found to be out of date. If no longer required, it should be deleted and disposed of.
  • Employees should request help from their line manager if they are unsure about any aspect of data protection. 

Data storage

These rules describe how and where data should be safely stored. Questions about storing data safely can be directed to privacy[@]

All data stored electronically must be protected from unauthorized access, accidental deletion and malicious hacking attempts:

  • Data should be protected by strong passwords that are changed regularly by the user. CongoDesk does not have access to users’ passwords.
  • Data should only be stored on designated drives and servers, and should only be uploaded to an approved cloud computing service.
  • Servers containing personal data should be sited in a secure location, away from general office space.
  • Data should be backed up frequently. Those backups should be tested regularly, in line with the company’s standard backup procedures.
  • All servers and computers containing data should be protected by approved security software and a firewall.

What We Collect

In order to use the services offered by CongoDesk, we need to collect and process some information. Depending on your use of the service, that may include:

  • Information that you provide by completing forms on CongoDesk — your name, email, postal addresses, telephone number, etc.
  • Details of transactions you make through our website and/or application: All payment information you submit is collected and used by our third party payment processors in accordance with their privacy policies. CongoDesk does not store any payment information on their servers.
  • Information about your activity on and interaction with CongoDesk (such as your IP address, the type of device or browser you use, the website from which an accessing system reaches our website (so-called referrers), the date and time of access to the Internet site and any other similar data and information that may be used in the event of attacks on our information technology systems.
  • Communications you send to us (for example, when you ask for support, send us questions or comments, or report a problem).
  • Any information that you submit to the CongoDesk Web Application and/or Website.

How we Use this Information

Personal Information and data collected from cookies and other logging data may be used: (i) to provide and improve our Services and customer service, (ii) to administer your use of the Services, (iii) to better understand your needs and interests, (iv) to personalize and improve your experience, and (v) to provide or offer software updates and product announcements. If you no longer wish to receive communications from us, please follow the “unsubscribe” instructions provided in any of those communications, or update your account settings, as applicable. We do not sell your Personal Information, Files or any other information about you to third parties.

Information that isn’t shared publicly

The following data will not be publicly displayed or revealed to other users:

  • Any payment information you provide.
  • Your IP address; Operative system and browser.
  • Communications you send to us (for example, when you ask for support, send us questions or comments, or report a problem).

We do not and will not sell your data.

Information shared with trusted third-party Services

We may share your information with certain trusted third-party Services to help us provide the Services you’ve purchased.

Our agreement with such third parties prohibits them from using any of your personal information for any purpose beyond the purpose for which it was shared. Any information shared must be stored safely and in a protected environment.

Information shared to protect CongoDesk & comply with the law

We do reserve the right to disclose personal information when we believe that doing so is reasonably necessary to comply with the law or law enforcement, to prevent fraud or abuse, or to protect CongoDesk legal rights.

Cookies and Web Beacons

Like any other website, CongoDesk uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

A cookie is a parcel of text sent by a server to a web browser and then sent back unchanged by the browser each time it accesses that server or text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize CongoDesk Web pages, or register with the CongoDesk Web site or services, a cookie helps us to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Web site, the information you previously provided can be retrieved, so you can easily use our features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can modify your browser setting to decline cookies, if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of CongoDesk services or other related Web sites you visit.

Access to Your Information

To modify or delete the personal information you’ve provided to us, please send us an email to privacy[@]

We may retain certain information as required by law or for necessary business purposes.

On request, we will give you a copy of all the personal information about you that we hold.


Information that you submit through the Services may be transferred to countries other than where you reside (for example, to our servers in the United States or other countries). We will protect all information we receive in accordance with this Privacy Policy.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at privacy[at]

Last updated: June 22, 2018